FAQs

  • What makes Highline Motorwerks the go-to shop for European cars in New Windsor?

    Highline Motorwerks is dedicated exclusively to European auto repair and maintenance. Our certified technicians bring dealership-level training and experience to BMW, Mercedes-Benz, Audi, Volkswagen, and Porsche vehicles. We pair advanced diagnostic equipment with personalized service, so you get precision workmanship without the dealership price tag.

  • Which European brands does Highline Motorwerks specialize in—and do you cover others beyond BMW and Mercedes-Benz?

    We specialize in BMW, Mercedes-Benz, Audi, Volkswagen, and Porsche. However, our expertise and diagnostic tools also allow us to service other European makes such as Volvo, MINI, and Land Rover. If you own a European vehicle, chances are we can take care of it.

  • Do you use OEM parts, and why is that important for European vehicles?

    Yes, we use OEM (Original Equipment Manufacturer) and OEM-equivalent parts whenever possible. European cars are engineered to exacting standards, and OEM parts ensure the proper fit, performance, and reliability. This protects your vehicle’s longevity and helps maintain its resale value.

  • How do you approach diagnostics and repairs for complex European engine and electrical systems?

    We use factory-grade diagnostic tools designed specifically for European vehicles. This allows us to accurately read fault codes, analyze data, and pinpoint the root cause of issues—whether it’s an electrical fault, sensor problem, or performance concern. Our technicians don’t just clear warning lights; we solve the underlying problem.

  • Are you an ASE-certified or AAA-approved auto repair facility?

    Yes—Highline Motorwerks is ASE-certified and AAA-approved, which means our technicians meet rigorous industry standards and our shop is recognized for quality, transparency, and customer care. These certifications give you peace of mind that your vehicle is in expert hands.

  • How often should I bring my European car in for oil changes, even if it doesn’t trigger a dash warning?

    We recommend oil service every 5,000 to 7,500 miles, depending on your vehicle, driving habits, and oil type. While some manufacturers advertise longer intervals, frequent oil changes are critical for high-performance European engines, keeping them clean, efficient, and long-lasting.


  • What should I expect during a full European vehicle inspection at Highline Motorwerks?

    Our inspections go beyond a quick look under the hood. We perform a detailed assessment of your brakes, suspension, steering, fluids, tires, belts, filters, and electrical systems. We provide a digital report with photos and notes so you can clearly see the condition of your vehicle and prioritize repairs.

  • Can you handle both routine maintenance and advanced repairs—like transmission, steering, cooling, and suspension?

    Yes. From routine services like brake pad replacement and alignments to complex repairs on transmissions, cooling systems, and steering components, we handle it all in-house. Our team is equipped with the latest tools and training to service both the everyday needs and the advanced systems of European vehicles.

  • How do you keep communication clear and honest before starting any work on my car?

    We believe in transparency. After diagnosing your vehicle, we’ll provide a detailed estimate and walk you through the findings. No surprises, no pressure. You’ll know what’s urgent, what can wait, and what it will cost before any work begins.

  • Where are you located in New Windsor, and how can I schedule an appointment or get a quote?

    Highline Motorwerks is conveniently located in New Windsor, NY, on the grounds of New York Stewart International Airport—making it easy for drivers across the Hudson Valley to find us. You can call us directly or email our service team to schedule an appointment or request a quote.

  • Do you provide warranty repair services?

    Yes, Highline Motorwerks provides warranty repair services. We work with a variety of extended warranty companies and offer reliable, dealership-quality service without the dealership hassle. If you’re unsure whether your repair is covered, just give us a call—we’re happy to walk you through the process and help you get the most out of your warranty coverage.